{"id":565,"date":"2021-10-27T21:15:25","date_gmt":"2021-10-28T00:15:25","guid":{"rendered":"http:\/\/institucional.ufrrj.br\/residenciaestudantil\/?p=565"},"modified":"2023-08-11T14:46:27","modified_gmt":"2023-08-11T17:46:27","slug":"denuncias","status":"publish","type":"post","link":"https:\/\/institucional.ufrrj.br\/residenciaestudantil\/denuncias\/","title":{"rendered":"Den\u00fancias via Ouvidoria"},"content":{"rendered":"<p><b>Para a formaliza\u00e7\u00e3o de den\u00fancias pela Ouvidoria da UFRRJ, siga os passos a seguir:\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">1. Acesse o site da <a href=\"http:\/\/portal.ufrrj.br\/ouvidoria\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>ouvidoria da UFRRJ<\/strong><\/a><\/span><span style=\"font-weight: 400\"> e clique no link da Plataforma Fala.BR. Ou acesse diretamente o <a href=\"https:\/\/falabr.cgu.gov.br\/publico\/Manifestacao\/SelecionarTipoManifestacao.aspx?ReturnUrl=%2f\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>site da Plataforma Fala.BR<\/strong><\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400\">2. Escolha o tipo de manifesta\u00e7\u00e3o desejada dentre as op\u00e7\u00f5es dispon\u00edveis (acesso \u00e0 informa\u00e7\u00e3o; den\u00fancia; elogio; reclama\u00e7\u00e3o; simplifique; solicita\u00e7\u00e3o; sugest\u00e3o);<\/span><\/p>\n<p><span style=\"font-weight: 400\">3. Siga os passos e preencha os campos necess\u00e1rios, conforme orienta\u00e7\u00f5es do sistema;<\/span><\/p>\n<p><span style=\"font-weight: 400\">4. Aguarde a resposta. O prazo para resposta a uma manifesta\u00e7\u00e3o \u00e9 de 20 (vinte) dias, prorrog\u00e1vel por mais 10 (dez) dias, mediante justificativa.<\/span><\/p>\n<p><b>Localiza\u00e7\u00e3o da Ouvidoria UFRRJ<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">3\u00ba andar do Pavilh\u00e3o Central (sala 131\/2) do campus sede da UFRRJ.<\/span><\/li>\n<\/ul>\n<p><b>Hor\u00e1rio de funcionamento<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">2\u00aa a 6\u00aa feira, em hor\u00e1rio comercial.<\/span><\/li>\n<\/ul>\n<p><b>Canais de atendimento<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">E-mail: <a href=\"mailto:ouvidoria@ufrrj.br\" target=\"_blank\" rel=\"noopener noreferrer\">ouvidoria@ufrrj.br<\/a>;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Telefone: (21) 2681-4622;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Presencialmente.<\/span><\/li>\n<\/ul>\n<p><b>Observa\u00e7\u00f5es relevantes<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">O Fala.BR \u00e9 um canal integrado para encaminhamento de manifesta\u00e7\u00f5es a \u00f3rg\u00e3os e entidades do poder p\u00fablico. Assim, de acordo com o preenchimento dos campos exigidos, as informa\u00e7\u00f5es ser\u00e3o encaminhadas para resposta do \u00f3rg\u00e3o pertinente (como, por exemplo, a UFRRJ);<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Por meio do n\u00famero de protocolo gerado para a manifesta\u00e7\u00e3o realizada, \u00e9 poss\u00edvel consultar o andamento do processo e acessar informa\u00e7\u00f5es atualizadas a seu respeito.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"color: #ff0000\"><strong>ATEN\u00c7\u00c3O:\u00a0<\/strong><\/span><span style=\"color: #ff0000\"><strong>Devido as restri\u00e7\u00f5es causadas pela pandemia da COVID-19<\/strong><\/span>, <strong>a ouvidoria pode ter sofrido mudan\u00e7as em seu hor\u00e1rio e formato de atendimento. Por isso, caso necesssite de atendimento presencial, dever\u00e1 entrar em contato com o setor atrav\u00e9s do email <a href=\"mailto:ouvidoria@ufrrj.br\" target=\"_blank\" rel=\"noopener noreferrer\">ouvidoria@ufrrj.br<\/a>, para mais informa\u00e7\u00f5es.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para a formaliza\u00e7\u00e3o de den\u00fancias pela Ouvidoria da UFRRJ, siga os passos a seguir:\u00a0 1. Acesse o site da ouvidoria <a class=\"read-more\" href=\"https:\/\/institucional.ufrrj.br\/residenciaestudantil\/denuncias\/ \" >&#8230; <span class=\"font-italic\">leia mais <i class=\"fas fa-angle-right\"><\/i><\/span><\/a><\/p>\n","protected":false},"author":788,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[18,25],"class_list":["post-565","post","type-post","status-publish","format-standard","hentry","category-sem-categoria","tag-funcionamento","tag-normas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Den\u00fancias via Ouvidoria - Resid\u00eancia Estudantil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/institucional.ufrrj.br\/residenciaestudantil\/denuncias\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Den\u00fancias via Ouvidoria - Resid\u00eancia Estudantil\" \/>\n<meta property=\"og:description\" content=\"Para a formaliza\u00e7\u00e3o de den\u00fancias pela Ouvidoria da UFRRJ, siga os passos a seguir:\u00a0 1. 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